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Responsibilities include

• Drive and improve service stability through rapid incident detection and response
• Restore service as quickly as possible through execution of the major incident management processes
• Provide service protection functions including the management of risk scenarios and execution of detailed incident close out activities
• Provide process governance and compliance oversight for all incidents
• Assist in detection and prioritisation of incidents using key Service Management tools and processes
• Continuously develop and implement improvements to tools and processes to support W&SM (Workplace & Service Management) KPI’s
• Assist in providing full incident communications services to our technology and business teams and help maintain these tools so they are fit for purpose at all times
• Participate in post incident review forums and activities if required
• Identifies vulnerabilities
• Participates in the analysis of log files to identify and collect artifacts related to security incidents

Qualifications

• Security certifications such as CISSP, GPEN, GREM, GCFA, GCIH is a plus
• Leverage extensive experience in threat detection, penetration testing, forensics & response
• Identify opportunities to optimize and consolidate platforms, process & technical design
• Utilize tools in place to design efficient, sustainable detection approaches
• Build a sustainable and agile incident detection and response process with automation as a key element
• Key focus areas involving known/anomalous threats, operations and insider/behaviors