Drive and improve service stability through rapid incident detection and response
Restore service as quickly as possible through execution of the major incident management processes
Provide service protection functions including the management of risk scenarios and execution of detailed incident close out activities
Provide process governance and compliance oversight for all incidents
Assist in detection and prioritisation of incidents using key Service Management tools and processes
Continuously develop and implement improvements to tools and processes to support W&SM (Workplace & Service Management) KPI’s
Assist in providing full incident communications services to our technology and business teams and help maintain these tools so they are fit for purpose at all times
Participate in post incident review forums and activities if required
Identifies vulnerabilities
Participates in the analysis of log files to identify and collect artifacts related to security incidents
Qualifications
Security certifications such as CISSP, GPEN, GREM, GCFA, GCIH is a plus